PEA wrote an entry today about her frustration with customer service which reminded me of my own little ongoing saga. I spent quite a bit of time on the telephone with Amazon two weeks ago in an attempt to return duplicate Christmas gifts. It took quite a bit of explanation to get the concept across to the representative but it seemed like we finally came to an understanding. Unfortunately, she kept e-mailing me return information for the same item, not four different items.
I admit that part of the confusion was that although they were all from the same customer, they had been purchased on three separate occasions so there was some research required. It took several follow-up e-mails after we'd terminated our phone conversation before I finally had the necessary information. Even then they had one of the items to be returned wrong, but I figured since that order number was the same that I could substitute the actual DVD I was returning by crossing out the misinformation and writing in the correct item. I was told that I could not mail said items via USPS but had to use UPS. She assured me that UPS would pick up the returns and provide mailing labels - all I had to do was package them for shipping. Of course there had to be three separate packages, one for each order number. So said packages sat by our front door until this past Monday when I recontacted Amazon to ask what the heck was going on. I also specifically requested an address where I could mail, via USPS, my packages.
Amazon apologized and provided me with UPS mailing labels and tracking numbers (argh!) I noted that they also showed the original purchaser as the return addressee, not me, so who knows where the credit will go? However, lo and behold, Amazon's address was the same where I had returned a DVD that I had purchased. I had actually mailed it the same day I contacted Amazon regarding the others and have already received credit to my account. (So they can be efficient)
Anyway, I re-boxed all four items into one package, used my Click-N-Ship USPS account and had my mailman pick up the package Wednesday. Now I just have to wait and see who, if anyone, gets the credit.
I hope this makes sense. Writing it all out makes it sound more complicated than it actually is/was.